Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Since all our products are made and shipped on demand, we do not require the physical return of the item to process a refund or replacement.
To be eligible, please contact us at alikersspace@gmail.com within 30 days of receiving your order with the following:
- A photo of the product received
- A photo of the packaging
- Your order number
If your item is defective, damaged, or incorrect, we will send a replacement or issue a full refund at no additional cost once the issue is verified.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to contact us at alikersspace@gmail.com and we'll arrange a replacement once the issue is confirmed.
European Union — Right of Withdrawal If your order is being shipped to the European Union, you have the right to cancel or return your order within 34 days from the date you received the last item in your order, for any reason and without justification. Weekends and public holidays are included in this period.
To exercise your right of withdrawal, log in to your account at https://shopify.com/72853389414/account and submit a return or cancellation request directly from your order. You can also contact us at alikersspace@gmail.com.
Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Once we receive and inspect your return, we'll notify you of the refund decision. If approved, you'll be refunded to your original payment method within 10 business days.
Refunds We will notify you once we've reviewed your request and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your refund, please contact us at alikersspace@gmail.com.